PROBLEM

Managing an incident with internal and external partners with relevant information and across many departments is difficult and challenging.

 

Incidents with customers, partners and vendors is an opportunity to deepen the relationship with your partners, increase satisfaction, reduce cost, and generate additional revenue. 

 

THE SOLUTION

Casemanagement helps to make the most of each incidentand makes your firm recognized for amazing service.

 

Automating the workflow of cases in your entire organization ensures that each partner inquiry automatically and immediatelygets to the right individual and department. It enables clear, quick and most accurate resolution. 

 

MaxFrontDesk Case Management helps you handle incidents easily.It brings together the people, data and systems needed to get the incident resolved, with a thorough workflow.

 

Because every firm is different, you can create a unique workflow to meet your unique business processes.